No. You are welcome to contact us directly and do not need a referral to see us. A referral matters only for Medicare: without one, you pay our full fee and cannot claim a rebate. Referrals for rebated sessions can come from your GP, and directly from a psychiatrist or paediatrician.

Medicare rebates cover part of your session fee if you are referred under a Mental Health Treatment Plan, an Eating Disorder Plan, or a Chronic Condition Management Plan.

Under a Mental Health Treatment Plan you can claim up to 10 individual sessions per calendar year. Your first referral covers up to six sessions; after those, you return to your GP for a new referral for the remaining four.

Since 1 November 2025, the plan and referral need to come from a GP you are registered with through MyMedicare, or your usual GP, for the rebate to apply.

Rebates under a Chronic Condition Management Plan are lower and limited to five allied health services per calendar year.

Yes, if your private health insurance provides cover for mental health treatment you can use it. Some policies cover a high proportion of the total fee, while others do not cover it at all, so it is best to check with your insurer. You cannot claim both a Medicare rebate and private health cover for the same session.

Please talk to us. We would rather find a workable arrangement than have cost stop you from getting help. If you are unemployed or under genuine financial strain, you can ask your psychologist about a reduced fee.

Sessions with our Provisional Psychologist are at a lower fee, though they are not eligible for a Medicare rebate. If you are eligible for a rebate, it is worth comparing: the out-of-pocket cost of a rebated session with a registered psychologist may be closer to the provisional fee than you expect. We are happy to walk you through the options.

From time to time you may come across a review of our practice online. You will notice we never reply to them. We’d like to explain why, because silence is easy to misread.

Confidentiality comes first. Psychologists in Australia practise under the Code of conduct for psychologists, issued by the Psychology Board of Australia and in effect since 1 December 2025, which requires us to protect the privacy and confidentiality of client information. We are also bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles, which treat health information as among the most sensitive categories of personal information. Those obligations do not lift because someone has chosen to write about us publicly, and they apply whether or not the person writing has ever been a client here. Even a carefully neutral reply would imply that we knew who had written it. That is a disclosure we are not free to make. That remains true even when a review is inaccurate or unfair.

We also cannot use reviews in our advertising. Under section 133 of the Health Practitioner Regulation National Law, a regulated health service must not use testimonials in advertising. We cannot publish favourable reviews, and we cannot display them on this website. Nor would it be appropriate for us to ask clients to write them: for someone in therapy, a request from their psychologist is not a neutral one. You will not find testimonials anywhere here, and that is not an oversight. This also means that what you see online is never a representative picture. People who have had a good experience of therapy rarely write about it publicly, and it would not be appropriate for us to invite them to.

So please do not read our silence as agreement, as indifference, or as any judgement about the person who wrote. It is simply the only response our professional and legal obligations allow.

If you have a concern about our service, we would genuinely rather hear it directly. Please call 0447 421 444 or email admin@wtcpsychology.com.au. We will listen, and we will look into what happened. You are also entitled at any time to raise a concern with the Office of the Health Ombudsman in Queensland or with Ahpra, and we would respect your decision to do so.

You will be treated with dignity, respect and understanding. Our psychologists provide a safe, supportive environment where your experiences are heard without judgement, and where treatment is tailored to your individual circumstances.

This is a common and understandable concern. Like any form of treatment, psychological therapy carries both potential benefits and foreseeable risks, and no outcome can be guaranteed. What we can do is draw on the available research to assess your difficulties accurately and recommend an approach that has been shown to help people with similar presentations. Your psychologist will talk you through the options and what the evidence suggests you can expect; usually drawn from many research trials taken together. We also use regular psychometric measures throughout therapy, so your progress is monitored and treatment stays focused on the changes that matter most to you.

Many people see more than one psychologist before finding the right fit. The relationship between you and your therapist is one of the strongest predictors of progress, so we actively invite your feedback on how therapy is — or isn’t — working for you. Talking openly about that relationship, including anything a previous therapist did that you found unhelpful, can be one of the most valuable things you do in therapy. It can also help to reflect together on anything that may have got in the way last time. Treatment here is individually tailored, regularly reviewed and adjusted to stay relevant, effective and aligned with your goals.

Feeling nervous before a first appointment is normal, and for most people that eases over time. We aim to make each step of the process clear and transparent.

Getting started.  You might be referred by your GP or refer yourself. Once you make contact to book, we’ll send you information about how we work together (including our consent form) and ask for some details. We’ll also ask you to complete a short measure of depression, anxiety and stress, which gives us a baseline to track your progress against.

Your first session (85 minutes).  Your psychologist will ask a range of questions to understand your difficulties, strengths and context, and may then send a few additional questionnaires. At the end of the session they’ll share some feedback and talk through the treatment options available to you. Some people find this first session tiring, so it’s worth keeping that in mind when you book.

Ongoing sessions (55 minutes).  From here, you and your psychologist build a shared understanding of what’s going on and begin treatment. They’ll discuss how many sessions are likely to be helpful and how often to meet. Progress is reviewed regularly, and as your symptoms improve or you reach your goals, sessions are gradually spaced out.

Finishing up.  Towards the end of therapy, you’ll work together on strategies for maintaining your wellbeing, and a plan for what to do if old difficulties begin to resurface.

You don’t need to wait until things feel overwhelming. We support people across a wide range of concerns, wherever they are in their journey. Sometimes our own sense of how serious a problem is can differ from how those around us see it. A helpful test: if someone you cared about was going through what you are, would you tell them it wasn’t serious enough to talk to a psychologist? If the answer is no, you may be underestimating the impact it’s having on you.

Our clinical psychologist is experienced in working with complex difficulties. Schema therapy and trauma-focused treatment are available, and can be well suited to more complex or longer-standing concerns, including trauma and enduring patterns relating to personality.

With both in-person and Telehealth appointments available, quality psychological care can fit more easily around your life.

Alongside practical symptom management, we help you understand and address the deeper patterns, beliefs and experiences that can keep difficulties going. We offer relational, insight-oriented and trauma-focused therapy, and schema therapy can be particularly helpful for identifying deeper patterns of thinking, feeling and relating to others.

We’re happy to help. Call us on 0447 421 444 or email admin@wtcpsychology.com.au, and we’ll talk you through anything you’re unsure about.